{"id":3751,"date":"2023-05-22T09:40:19","date_gmt":"2023-05-22T07:40:19","guid":{"rendered":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/?p=3751"},"modified":"2023-05-22T11:31:48","modified_gmt":"2023-05-22T09:31:48","slug":"need-it-help-use-the-it-service-desk","status":"publish","type":"post","link":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/2023\/05\/22\/need-it-help-use-the-it-service-desk\/","title":{"rendered":"Need IT Help? Use The IT Service Desk"},"content":{"rendered":"\t\t
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Need IT Help? Use The IT Service Desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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No-fuss IT<\/strong><\/p>

We\u2019ve been making a number of changes to the IT self-service portal<\/a> to make it easier than ever to use, and we\u2019ve added a number of new items. Remember, this is the place to go to request new IT hardware and software, or to get something fixed or changed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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So, if you haven\u2019t yet used it, or haven\u2019t used it in a while, please give it a go.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Why do I need to know this?<\/strong><\/p>

  1. Email is deceptive<\/strong> \u2013 you may think it\u2019s the quickest and easiest way to get IT support, but it\u2019s actually the most inefficient. It can take a number of email exchanges for the IT service desk agent to understand your request or issue, and emails get easily missed.<\/li>
  2. Instead, when you make a request using the IT self-service portal<\/a>, you simply follow prompts<\/strong> to be guided to the correct item for you. It is then automatically directed to the correct resolution team (we have many of them!).<\/li>
  3. You can now request items on behalf of other colleagues<\/strong>, and the IT self-service portal automatically notifies the correct line manager for approval.<\/li>
  4. If you can\u2019t find what you need, or aren\u2019t exactly sure what you want, you can always get in touch with your local IT lead or visit your onsite Tech Bar<\/a>.<\/li>
  5. You can quickly access the IT self-service portal: click on the IT Help<\/strong> button on your MS Teams toolbar, and then select IT self-service portal<\/strong>. You can also get IT support on the move, using the MS Teams app on your mobile device.<\/a><\/li><\/ol>

    Why should ALL requests be made using the IT self-service portal?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFirstly, and most importantly, it means you\u2019ll end up with the right thing \u2013 for you and for us. If it\u2019s software or hardware, it\u2019ll be something that we are able to support (upgrade, x and renew at the right time, etc.) and it\u2019ll be secure.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt also means that IT support overall is quicker and easier for everyone.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tYou\u2019ll receive an end-to-end service \u2013 plus you can track your ticket and all the correspondence relating to it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAnd, we can check the trends to make sure we\u2019re able to continue to give you what you need, and that we\u2019ve got the latest and greatest tech for our business.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      If you haven\u2019t yet used the IT self-service portal, we strongly encourage you to do so. Remember, it can be quickly and easily access via MS Teams \u2013 simply select the IT Help icon<\/strong> on your Teams toolbar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Check out our user friendly IT self-service portal today<\/p>\n","protected":false},"author":1,"featured_media":3732,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[42],"class_list":["post-3751","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-life-144-22-may-2023"],"_links":{"self":[{"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/posts\/3751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/comments?post=3751"}],"version-history":[{"count":18,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/posts\/3751\/revisions"}],"predecessor-version":[{"id":3819,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/posts\/3751\/revisions\/3819"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/media\/3732"}],"wp:attachment":[{"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/media?parent=3751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/categories?post=3751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.move-me.co.za\/life-at-oxfordcampus\/wp-json\/wp\/v2\/tags?post=3751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}